How do you get in touch with us?
Answer :
When you have any ordering issues ,please contact us during our work time.
EMAIL SUPPORT
Please contact with us at
customerservice@borgaset.com
SKYPE SUPPORT We haven't open this function yet.Please write emails to us.
How do I place an order?
Answer :
Browse our products and add the items you want to purchase to your shopping basket by clicking on the button ‘Add to Cart’. Choose to continue shopping or proceed to the checkout to complete your order. If you have a promotional code, insert it here and click ‘Apply’. You should see the final price change accordingly. If you don’t have a code, simply choose your shipping destination and continue. Log in to your account, if you are already a Borgasets customer. If you are a new customer, you can register or continue as a Guest. Now simply enter your address details (mandatory fields are marked with *) and follow the payment steps to complete your order!
I’ve placed my order; can I add or amend items?
Answer :
We are not able to make changes to an order once it has been confirmed, sorry! If you do change your mind about something you’ve ordered, you can return it to us within 14 working days of receiving it for a refund.
I’ve placed my order; can I add or amend items?
Answer :
We are not able to make changes to an order once it has been confirmed, sorry! If you do change your mind about something you’ve ordered, you can return it to us within 14 working days of receiving it for a refund.
What methods of payment do you accept?
Answer :
You can choose to pay for your order with PayPal or through a credit card *. All online orders have to pass through our website; we are not able to accept telephone orders, bank transfers or cash/cheque on delivery. (*PayPal may not be available in some countries.)
Can I place my order by phone/ fax?
Answer :
All online orders have to pass through our website ordering system; we are not able to accept telephone orders, bank transfers or cash/cheque on delivery.
The item I want is out of stock, what can I do?
Answer :
If the wallet or handbag of your dreams is out of stock, you can use the Notify Me function on the product page.
Simply enter your email address, click Notify Me and we’ll let you know when you can expect it back in stock.
I am missing an item from my order, what can I do?
Answer :
Oops, sorry about that! If you have an item missing from your order, please contact our website customer service team at customerservice@borgasets.com
Can I have my order gift wrapped? If you would like to send your order as a gift, please write to us at customerservice@borgasets.com. You may also add a gift note with a personal message.
I have written you an email, when can I expect a reply?
We try to respond to emails within 24 hours, but it can take longer during peak periods, excluding national holidays.
How long do I have to return an item?
For standard returns we allow 14 working days from the date you receive your order to return it to one of our warehouse.
How do I track my order?
Once your order has been shipped, you’ll receive an email with your tracking link. If you have any concerns regarding your order, drop a line to our customer service team at customerservice@borgasets.com.
I haven’t received my tracking number, what can I do?
If you don’t receive your tracking code by email, please first check to make sure it hasn’t finished in your spam. If it’s not there, drop us a line at customerservice@borgasets.com and our customer service team will provide you with the code.
Can I expect to pay import duties/sales tax for deliveries outside the EU?
Shipments to countries outside the European Union are considered imports and may be subject to import duties or customs fees. These fees cannot be refunded as they originate from the government and are outside our jurisdiction.
How long do I have to return an item?
For standard returns we allow 14 working days from the date you receive your order to return it to one of our warehouse.
How do I return my order for a refund?
For international returns, we recommend using a courier or postal service that allows you to track your package. Please include a copy of your web order receipt in the package to help us identify you. When we receive your return we’ll let you know and complete your refund within 14 days. Refunds will be made to the same payment card used to place the original order. Please be aware that return postage is only refundable for faulty goods or incorrect orders. Import duties/customs fees cannot be refunded as these charges originate from the government and are outside our jurisdiction.
How do I exchange my order for something else?
If you change your mind about something you’ve ordered, you can return it to us within 14 working days of receiving it for an exchange. For full returns instructions, please see above: How do I return my order for a refund? When we receive your return we’ll let you know and send you a promotional code for the value of the returned goods, which you can use on o