FAQS

FORUM SUPPORT

When you have any ordering issues ,please contact us during our work time.

EMAIL SUPPORT

Please contact with us at  customerservice@borgaset.com

SKYPE SUPPORT

We haven't open this function yet.Please write emails to us.

How do I place an order?

Browse our products and add the items you want to purchase to your shopping basket by clicking on the button ‘Add to Cart’.
Choose to continue shopping or proceed to the checkout to complete your order.
If you have a promotional code, insert it here and click ‘Apply’. You should see the final price change accordingly.
If you don’t have a code, simply choose your shipping destination and continue.
Log in to your account, if you are already a Borgasets customer. If you are a new customer, you can register or continue as a Guest.
Now simply enter your address details (mandatory fields are marked with *) and follow the payment steps to complete your order!
I’ve placed my order; can I add or amend items?
We are not able to make changes to an order once it has been confirmed, sorry! If you do change your mind about something you’ve ordered, you can return it to us within 14 working days of receiving it for a refund.

We are not able to make changes to an order once it has been confirmed, sorry! If you do change your mind about something you’ve ordered, you can return it to us within 14 working days of receiving it for a refund.

You can choose to pay for your order with PayPal or through a credit card *. All online orders have to pass through our website; we are not able to accept telephone orders, bank transfers or cash/cheque on delivery. (*PayPal may not be available in some countries.)

All online orders have to pass through our website ordering system; we are not able to accept telephone orders, bank transfers or cash/cheque on delivery.

If the wallet or handbag of your dreams is out of stock, you can use the Notify Me function on the product page.

Simply enter your email address, click Notify Me and we’ll let you know when you can expect it back in stock.

Oops, sorry about that! If you have an item missing from your order, please contact our website customer service team at customerservice@borgasets.com

If you would like to send your order as a gift, please write to us at customerservice@borgasets.com. You may also add a gift note with a personal message.

We try to respond to emails within 24 hours, but it can take longer during peak periods, excluding national holidays. 

For standard returns we allow 14 working days from the date you receive your order to return it to one of our warehouse. 

How do I track my order?

Once your order has been shipped, you’ll receive an email with your tracking link. If you have any concerns regarding your order, drop a line to our customer service team at customerservice@borgasets.com.

If you don’t receive your tracking code by email, please first check to make sure it hasn’t finished in your spam. If it’s not there, drop us a line at customerservice@borgasets.com and our customer service team will provide you with the code.

Shipments to countries outside the European Union are considered imports and may be subject to import duties or customs fees. These fees cannot be refunded as they originate from the government and are outside our jurisdiction.

How long do I have to return an item?

For standard returns we allow 14 working days from the date you receive your order to return it to one of our warehouse. 

For international returns, we recommend using a courier or postal service that allows you to track your package.
Please include a copy of your web order receipt in the package to help us identify you.
When we receive your return we’ll let you know and complete your refund within 14 days. Refunds will be made to the same payment card used to place the original order.
Please be aware that return postage is only refundable for faulty goods or incorrect orders.
Import duties/customs fees cannot be refunded as these charges originate from the government and are outside our jurisdiction.

If you change your mind about something you’ve ordered, you can return it to us within 14 working days of receiving it for an exchange.

For full returns instructions, please see above: How do I return my order for a refund?

When we receive your return we’ll let you know and send you a promotional code for the value of the returned goods, which you can use on our website to purchase the replacements.

Please be aware that the replacement items must be of equal or greater value than the items returned.

Please be aware that return postage is only refundable for faulty goods or incorrect orders.

Please allow up to 14 working days for your refund to be processed, once the package arrives in our offices.

How do I sign up for / unsubscribe from your newsletter?

Join our world and be one of the first to hear about special offers, new season collections and the latest Borgasets news! You can subscribe at any time from the sign up box in the footer on our home page.

To unsubscribe, simply click on the link at bottom of the sidebar of any Borgasets newsletter. We’ll be sorry to see you go!

To apply a promotional code to an order, simply add the items to your basket and copy&paste it into the field marked Promotional Code. Click Apply and you will see the price change accordingly.

We are not able to make changes to an order once it has been confirmed, sorry! But the good news is that our codes have no expiry date, so you can use it for another order at any time in the future.

Our codes have no expiry date, so if you don’t get to use it on an order, you can use it for another order at any time in the future.

Oops! If for any reason your promotional code does not work please get in touch with us at customerservice@borgasets.com and we will send you a new one.

How can I protect my leather goods?

Some general tips for taking care of your Borgasets wallet or handbag are:

- Avoid storing it in direct sunlight.
- Always let leather dry naturally.
- Avoid using harsh cleaners containing solvents – a product specifically for leather care is best.

For a complete guide on taking care of your leather, download our FREE guide on How to Care for My Leather here.

We pride ourselves on a high level of quality and want you to enjoy your Borgasets products for years to come! If any of your Borgasets products are damaged when you receive them, please send a photo to our customer service team at customerservice@borgasets.com along with your order information and we’ll get in touch asap.

We will according to the actual situation to deal with,if we ask you to return the product to us, any postage fees will be immediately refunded. You will not be charged postage for replacement items.

You can write to us at customerservice@borgasets.com or fill out the form on our website HERE. If you are enquiring about your order, please include your order number if possible.